DETAILS

TBCHS is looking for a medical support staff who will be crossed trained with reception.

SUMMARY:  Assists in examination and treatment of patients under direction of a Medical Provider by performing the following duties in a professional manner.     Responsible for greeting patients and visitors ensuring prompt, efficient, and excellent customer service. Schedules patient appointments, answers incoming calls, monitors the waiting room to ensure patient flow, collects co-pays and processes patient information to produce clean claims for the revenue cycle.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: with other duties assigned as appropriate:

Standard Competencies

  • Displays courtesy and sensitivity while managing difficult and emotional customer situations. Solicits feedback to improve service and responds promptly to customer’s needs.
  • Schedules time off in advance to ensure proper coverage for department.  Also begins working on time and works independently throughout the day until it is time to end shift.
  • Accepts responsibility for own actions and is able to meet commitments.
  • Able to follow policies and procedures while supporting the goals and values of the organization.  Also promotes a positive work environment for staff of all departments offering support while working cooperatively with all co-workers.
  • Expresses ideas and thoughts effectively.  Displays confident communication skills and exhibits good listening.  Keeps other adequately informed while selecting appropriate forms of communication.
  • Shows a strong initiative and willingness to learn, continually strives to increase personal productivity.  Always treats others with respect and consideration as committing to do the best job possible.

Patient Rooming Process – 25%

  • Performs vital sign checks and documentation.
  • Conducts patient screening.
  • Conducts patient history review including medications, allergies and problems.
  • Prepare patient for visit based on reason patient presented to clinic.
  • Initiate self-management goals.
  • Treat patient based on appropriate protocols.
  • Perform Patient Centered Medical Home requirements.

Assisting Providers relating to patient care – 25%

  • Responds to patients emergent needs according to protocol.
  • Set rooms up for procedures.
  • Assist during exams as required.
  • Administer medication, injections, and vaccines.
  • Performing venipuncture and collecting of lab specimens as ordered.
  • Contacting patients, pharmacies, and other health care agencies in response to medication refill requests, lab and diagnostic test results, and other needs as indicated.
  • Initiating medication refills, and other requests from patients and other health care providers (insurance companies, homecare agencies, and others).
  • Provide information to patients as instructed by provider by providing medication and diet information and instructions, answering questions.
  • Sterile technique for procedures such as laceration repair, lesion removal, etc.
  • Competent in all in house lab tests per CLIA guidelines and drug screen collections per DOT/NDOT guidelines.
  • Immunizations – maintain competency on MCIR Program use including:  MCIR Immunization Record comparison to EMR Documentation, MCIR Record printing.
  • Competency with vaccine identification and ability to identify age-appropriate vaccines.
  • Completion of appropriate patient consents as requested (procedure consents, controlled substance agreements, etc.).

EDUCATION and/or EXPERIENCE:  Completion of Medical Assistant or LPN program and eligible for certification or licensure through CEU completion.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • BLS Required at hire.
  • Certified or Registered Medical Assistant or Licensed Practical Nurse.

Physical Demands: Medium

Travel:  Site to site travel is required.

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