DETAILS

SUMMARY: The  Site Manager is  responsible for the management and operation of the day-to-day activities of their assigned health center location in collaboration with the Lead Provider. This duo ensures that the health center team adheres to the core values of TBCHS. The Site Manager acts as a mentor to their team.  This position is also responsible for the oversight, systems development, compliance, and quality performance of their designated site. This role will work shoulder to shoulder with all staff and aims to be a resource who strives to improve and ensures our health center is continually making improvements for both staff engagement and patient experience.

Supervisor Competencies

  • Ability to maintain strict confidentiality with sensitive information and foster an ethical work environment maintaining organizational and patient confidentiality.
  • Ability to carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Consistently demonstrates strict adherence to policies and procedures within one’s own work.
  • Strong interpersonal skills and ability to work effectively with employees at all levels of the organization, outside agencies, and with the general public, including the ability to present difficult concepts to groups of varied backgrounds.
  • Ability to work outside normal clinic hours periodically, which may include weekends and evenings.
  • Ability to travel to other clinic locations and outside of local areas for training.
  • Self-starter, ability to work independently with minimal supervision, detail oriented with ability to work on multiple projects and prioritize. Self-initiates and follows through on assignments in a timely manner.
  • Team-oriented and able to work collaboratively with staff.
  • Excellent verbal and written communication skills with ability to explain, guide, and instruct staff.  Acts as a resource and communicates appropriate knowledge, skills and conduct. Accepts supervision and criticism in a constructive manner and demonstrates an ability to adapt to change.
  • Excellent time management and organizational skills with the ability to meet deadlines and work under pressure with frequent interruptions and occasional crisis situations.
  • Asks for direction when unsure of job expectation.
  • Makes suggestions and addresses concerns in a constructive manner.
  • Utilizes appropriate channels of communication in problem-solving and conflict resolution.
  • Seeks out appropriate uses of time during non-busy periods for themselves and those they supervise.
  • Ensures safe work environment and promotes accident prevention.
  • Takes responsibility for own actions and seeks to correct any mistakes.
  • Participates in and supports team meetings, activities, and/or problem solving to promote positive teamwork and cohesiveness between all staff.
  • Provides constructive and creative recommendations for improvements in own area of responsibility or the clinics system as a whole.

SPECIALIZED SKILLS & KNOWLEDGE: Knowledge of state and federal laws pertaining to FQHC operations, including HIPAA regulations. Applicable understanding of TBCHS policy and procedure.  Knowledge of practices and procedures used in effective records management and documentation. Familiarity with Electronic Medical Records (EMR), specifically Athena Centricity Practice Solution. Knowledge of insurance (i.e. Medicare, Medicaid, Managed Care). Working knowledge of medical terminology and procedures. Desire to want more and to learn, ability to think and react quickly and professionally.

SUPERVISORY RESPONSIBILITIES: Responsible for oversight of all designated hourly staff persons within assigned site.

EDUCATION and/or EXPERIENCE: Bachelor’s Degree in Healthcare related field or 4 years health care experience

CERTIFICATES, LICENSES, REGISTRATIONS: BLS Required at hire. Certified or Registered Medical Assistant

PHYSICAL DEMANDS: Light

TRAVEL: Between sites and to conferences, with approval.

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